aliwin is committed to handling your personal data with care, transparency, and respect. This Privacy Policy explains exactly what information aliwin collects from Pakistani players, how it is used, who it may be shared with, and what rights you hold over your own data. Please read this document carefully alongside our Terms & Conditions.
This Privacy Policy ("Policy") describes how aliwin ("aliwin", "we", "us", "our") collects, stores, processes, and protects the personal data of individuals ("Players", "Users", "you") who access or use the aliwin online casino and sports betting platform at aliwin.ws, including all related subdomains, mobile interfaces, and associated services.
By creating an aliwin account, making a deposit, placing a bet, or otherwise accessing the platform, you acknowledge that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the aliwin platform.
This Policy applies to all personal data processed by aliwin regardless of the medium or channel through which it is collected — including via the aliwin website, customer support interactions, promotional communications, and payment processing flows. It should be read together with the aliwin Terms & Conditions and Responsible Gaming Policy.
aliwin is the data controller responsible for your personal data collected and processed through the aliwin platform. As the data controller, aliwin determines the purposes and means by which your personal data is processed. aliwin operates under an international gaming licence which imposes binding obligations on data handling practices as a condition of maintaining that licence.
For all data-related enquiries, access requests, correction requests, or complaints, Players may contact the aliwin Data Protection team via the support channels listed in Section 14 of this Policy.
aliwin collects personal data in the following categories:
When you create an aliwin account, we collect: your full legal name, date of birth, gender, residential address in Pakistan, email address, Pakistani mobile number, and the username and password you choose. This data is mandatory for account creation and cannot be omitted.
To comply with our international gaming licence's Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, aliwin may collect copies of government-issued identification documents including your CNIC (Computerised National Identity Card), passport, or national identity card, as well as proof of address documentation and, where applicable, evidence of ownership of your JazzCash or EasyPaisa account.
aliwin records all deposit and withdrawal transactions including the amount in PKR, date and time, payment method used (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank), and transaction reference numbers. aliwin does not store complete bank account numbers or full mobile wallet credentials; only the information necessary to process and record the transaction is retained.
aliwin logs all platform activity including games played, bets placed, amounts wagered, outcomes, session durations, login and logout timestamps, and IP addresses. This data is used for fraud detection, responsible gaming monitoring, and licence compliance purposes.
aliwin retains records of all communications between you and aliwin's customer support team, including live chat transcripts, email exchanges, and any complaints or formal correspondence submitted to aliwin.
When you access the aliwin platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and pages visited within the aliwin platform. This data is used for security monitoring, platform optimisation, and fraud prevention.
If you have opted in to receive promotional communications from aliwin, we store a record of your marketing preferences, opt-in date, and the communications sent to you. You may update or withdraw your marketing consent at any time via your account settings or by contacting support.
aliwin uses the personal data it collects for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation & management | Registration data, KYC documents |
| Processing deposits & withdrawals | Financial transaction data, KYC documents |
| Fraud prevention & AML compliance | Financial data, gameplay data, device data, KYC documents |
| Responsible gaming monitoring | Gameplay data, session data, communication data |
| Customer support | Registration data, communication data, gameplay data |
| Platform security & technical operations | Technical & device data, gameplay data |
| Regulatory reporting & licence compliance | All categories as required by licence authority |
| Marketing communications (opt-in only) | Registration data, marketing preference data |
| Platform analytics & improvement | Technical data, gameplay data (anonymised where possible) |
aliwin does not use your personal data for any purpose not listed above without first obtaining your explicit consent or without a lawful basis as described in Section 5.
aliwin processes your personal data on the following legal bases:
aliwin does not sell, rent, or trade your personal data to any third party for their own commercial purposes. aliwin shares your data only in the following limited and controlled circumstances:
aliwin engages carefully selected third-party service providers to operate certain aspects of the platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), KYC and identity verification services, game software providers, customer support platform operators, and fraud detection service providers. All such providers are bound by data processing agreements that restrict their use of your data to the specific service they provide to aliwin.
aliwin may be required to disclose personal data to its licensing authority, relevant financial intelligence units, law enforcement agencies, or other regulatory bodies where such disclosure is required by law or by the terms of aliwin's gaming licence. aliwin will comply with such requirements while seeking to provide only the minimum data necessary.
In the event of a merger, acquisition, or sale of all or part of aliwin's business, player data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and any material change in data controller identity via their registered email address.
aliwin retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by aliwin's international gaming licence, applicable anti-money laundering regulations, or other legal obligations.
As a general guide, aliwin retains account and transaction data for a minimum of five (5) years following account closure. KYC documentation is retained for a minimum of five (5) years following the end of the business relationship, in accordance with standard AML record-keeping requirements. Communication records are retained for three (3) years. Technical and device log data is retained for up to twelve (12) months unless required for longer by an active investigation or legal proceeding.
Upon expiry of the applicable retention period, aliwin securely destroys or anonymises personal data so that it can no longer be attributed to an identifiable individual.
aliwin implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While aliwin takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your aliwin account credentials confidential and for notifying aliwin support immediately if you suspect any unauthorised access to your account.
aliwin uses cookies and similar tracking technologies on the aliwin platform to deliver and improve the service. Cookies are small text files stored on your device that allow aliwin to recognise returning visitors, maintain session state, detect fraud, and understand how the platform is used.
These cookies are strictly necessary for the aliwin platform to function. They maintain your login session, remember your language preference, and ensure the security of your account. Essential cookies cannot be disabled without significantly impairing platform functionality.
aliwin uses analytics cookies to understand aggregate usage patterns across the platform — for example, which game categories are most popular, where users navigate from the lobby, and how long typical sessions last. This data is used in anonymised or pseudonymised form to improve the aliwin platform.
Functional cookies remember preferences you have set — such as your last-visited game category or display settings — to provide a more personalised experience on return visits to aliwin.
You may control non-essential cookies via your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that blocking essential cookies will prevent you from logging into your aliwin account. Blocking analytics or functional cookies will not affect your ability to use the platform but may reduce the relevance of certain features.
As an aliwin player, you hold the following rights in respect of your personal data. aliwin will respond to any valid request within thirty (30) days of receipt. Requests should be submitted to the aliwin Data Protection team via the contact details in Section 14.
The aliwin platform is strictly intended for persons who are 21 years of age or older. aliwin does not knowingly collect or process personal data relating to individuals under the age of 21. If aliwin becomes aware that a registered player is under the age of 21, it will immediately suspend the account, initiate a review, and securely delete the data of the underage user to the extent permitted by applicable legal obligations.
Parents and guardians who believe that a minor may have accessed or registered on aliwin are encouraged to contact aliwin support immediately so that appropriate action can be taken without delay.
aliwin operates under an international gaming licence and engages service providers located in various jurisdictions. As a result, your personal data may be transferred to and processed in countries outside Pakistan. aliwin ensures that any such international transfer is subject to appropriate safeguards — including contractual protections equivalent to those required by aliwin's licensing jurisdiction — so that your personal data receives a consistent level of protection regardless of where it is processed.
aliwin may update this Privacy Policy from time to time to reflect changes in data processing practices, applicable law, or licensing requirements. Material changes will be communicated to registered players via the email address on file at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.
Your continued use of the aliwin platform after the effective date of any revised Policy constitutes your acknowledgment of the updated terms. If you do not agree to the revised Policy, you may close your aliwin account and request deletion of your data in accordance with Section 10.
For all privacy-related queries, data access requests, correction requests, deletion requests, or complaints regarding aliwin's handling of your personal data, please contact the aliwin Data Protection team via live chat available 24/7 on the aliwin platform. Written correspondence may also be submitted via the aliwin support email address listed in the footer of this page.
aliwin will acknowledge all data-related requests within 5 business days and will aim to resolve them fully within 30 days. Where a request is particularly complex or where aliwin receives a high volume of concurrent requests, this period may be extended by up to an additional 60 days, of which you will be informed.
If you are dissatisfied with aliwin's response to a data privacy complaint, you may escalate the matter to the independent dispute resolution body designated by aliwin's licensing authority.
Six data protection principles that govern how aliwin handles your personal information every day.
All data transmitted between your device and the aliwin platform is protected by SSL/TLS encryption. Sensitive records including KYC documents and financial data are additionally encrypted at rest.
aliwin does not sell, rent, or trade your personal data to advertisers, data brokers, or any unrelated third parties. Your information stays within the aliwin operational ecosystem and its carefully vetted service partners.
aliwin staff access your personal data only on a need-to-know basis enforced by role-based access controls. All internal data access is logged and audited regularly as part of aliwin's compliance programme.
If any personal data aliwin holds about you is inaccurate or out of date, you have the right to request correction at any time. aliwin will process rectification requests within 30 days of receipt.
You may request deletion of your aliwin account data. Where no overriding legal retention obligation applies, aliwin will securely erase your personal data. Retention obligations under aliwin's gaming licence take precedence where applicable.
aliwin's customer support team is available 24 hours a day, 7 days a week to handle privacy queries, data access requests, and complaints. Our Data Protection team aims to acknowledge all formal requests within 5 business days.
A quick reference summary of the rights you hold over your personal information held by aliwin.
Request a complete copy of the personal data aliwin holds about you at any time.
Request correction of inaccurate or incomplete personal data in your aliwin profile.
Request deletion of your personal data, subject to any applicable legal retention obligations.
Request that aliwin restricts processing of your data while a correction request is under review.
Receive your personal data in a structured, machine-readable format to transfer to another service.
Object to processing based on legitimate interests, including any profiling for marketing.
Withdraw any previously given consent at any time without affecting prior lawful processing.
Submit a formal privacy complaint to aliwin; unresolved issues may be escalated to aliwin's licence authority.
aliwin strictly prohibits access by individuals under 21 years of age. We do not knowingly collect personal data from minors. If a parent or guardian believes a minor has registered on aliwin, please contact our support team immediately. aliwin will take prompt action to close the account and securely delete associated data. Responsible gaming starts with the right age checks — always.
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